ServiGH Privacy Policy
1. Introduction
This policy explains how ServiGH collects, uses, stores, shares and protects personal information when you use the ServiGH mobile app (the “App”). ServiGH helps customers in Ghana find and book skilled artisans. By creating an account or using the App, you confirm that you have read this policy.
2. Who we are
ServiGH is operated by Joel Dick-Sagoe, trading as Dawg House Studios, Cape Coast, Ghana. We are the data controller for the information described here. Contact: support@servigh.com.
3. Information we collect
Information you provide
- Account information: full name, email address, phone number, password (handled by Firebase Authentication, so we cannot read it) and whether you are a Customer or an Artisan.
- Artisan profile: trade, services and prices, biography, town or city, profile photo and showcase photos.
- Identity verification (Artisans only): your Ghana Card number and a selfie of you holding your Ghana Card.
- Bookings and enquiries, ratings and reviews, and messages and photos you send in chat.
- Support messages and any dispute or report you submit.
Information collected automatically
- Notification data: a push notification token and your device platform (Android).
- Subscription data: for Artisan subscriptions, Google Play gives us a purchase token, order reference, status and expiry date. We never receive card or mobile money details.
- Profile view counts: when a customer opens an artisan profile, we add one to a daily count. We do not store who viewed it.
- Technical logs: our service providers keep standard security and error logs, such as IP address and timestamps.
The App does not access your device’s GPS location. Your location is the town or city you enter. We do not use advertising or analytics trackers.
4. How and why we use your information
- To create your account, sign you in, and let you search, chat, book and rate (performance of our agreement with you).
- To verify Artisan identity, prevent fraud and detect duplicate accounts (your consent and our legitimate interest in keeping customers safe).
- To send notifications about messages, bookings, verification results and a weekly summary to subscribed or trial Artisans.
- To show Artisans simple statistics about their own profile.
- To process Artisan subscriptions, provide support and handle disputes.
- To follow the law and enforce our terms.
We do not sell personal information and do not use it for advertising or profiling. Identity verification is reviewed by a person. We do not use automated face matching.
5. Identity verification data
We collect your Ghana Card number and selfie only to confirm that an Artisan is a real person before showing the verified badge. Only the ServiGH review team can see them. They are never shown to customers or other artisans. The selfie is stored in private cloud storage and the number in a private record. To detect duplicate registrations we also keep a one-way coded fingerprint of the card number that cannot be turned back into the number. We keep this data until you delete your account, and use it for nothing else.
6. Who we share information with
Other users. Artisan profiles (name, trade, services, prices, biography, location, photos, rating and verified status) are visible to signed-in users. People in a chat or booking can see what you send them, along with your name and profile photo. Your email address and phone number are kept private unless you share them in a chat.
Service providers who process data only to run the App for us:
- Google (Firebase and Google Cloud): sign-in, database, file storage, server functions and push notifications.
- Cloudinary: hosting of profile and showcase photos.
- Google Play: billing for Artisan subscriptions.
Legal and safety. We may disclose information when the law requires it or to protect the rights and safety of our users and ourselves. If ServiGH is sold or reorganised, personal information may transfer to the new owner, who must honour this policy.
7. International transfers
Our providers store and process data on servers outside Ghana. By using the App you understand that your information may be transferred to and stored in other countries. We choose providers that commit to protecting personal information and share only what the App needs.
8. How long we keep information
- Account, profile, contact details, push tokens and verification data: while your account is active, and deleted with it.
- Messages: while your account is active. Messages you sent to other people may remain in their chat history after your account is deleted.
- Bookings and ratings: those involving other users may be kept after deletion because they are part of the other person’s records and an artisan’s rating history.
- Backups and logs: copies held by our providers are removed in the normal course of their cycles.
9. Deleting your account
In the App: go to Settings, then Delete Account. This deletes your profile, private contact details, push tokens, notifications, verification selfie and card number, and the photos you sent in chats.
On the web: use the account deletion page, or email support@servigh.com. We also delete your profile and showcase photos from Cloudinary.
Subscriptions: deleting your account does not cancel a Google Play subscription. Cancel it in Google Play first.
10. Your rights
Under the Ghana Data Protection Act, 2012 (Act 843), you can ask what personal information we hold and how we use it, ask for a copy and for corrections, ask us to delete your information, object to processing or withdraw consent, and complain to the Data Protection Commission of Ghana. Use the App settings or contact us at support@servigh.com. We aim to respond within 30 days.
11. Security
We protect information with encryption in transit (HTTPS/TLS), encryption at rest on Google Cloud, access rules that limit each person to their own data, private storage for identity selfies, and server-side checks of subscription purchases. Messages are not end-to-end encrypted. No system is completely secure. If an incident puts your information at risk, we will tell the people affected and the authorities as the law requires.
12. Children
The App is only for people aged 18 and over. We do not knowingly collect information from anyone under 18, and we delete it if we learn we have.
13. Changes to this policy
We may update this policy. For important changes we will tell you in the App or by email and update the effective date above.
14. Contact us
ServiGH, operated by Joel Dick-Sagoe trading as Dawg House Studios, Cape Coast, Ghana.
Email: support@servigh.com